Payment Policy
Refund & Cancellation Policy

This policy explains how cancellations, refunds and service delivery matters are handled for services provided by 360 Degree Apps Sdn Bhd.

• Nature of Services

  360 Degree Apps Sdn Bhd provides digital and project-based event technology services. Our services may include website setup, registration system setup, abstract submission and review system setup, WebApp configuration, customised development, technical support and project-related digital deliverables.

• No Physical Shipping

  Our services are digital or service-based. Unless otherwise stated, no physical goods are shipped. Service deliverables may be provided through online access, email, website deployment, system configuration, project handover, training or technical support.

• Cancellation Before Work Starts

  If a customer cancels a confirmed project before any work has started, the customer may request a refund, subject to any administrative, payment gateway, bank or transaction charges incurred.

• Cancellation After Work Has Started

  If work has already started, any refund will be assessed based on the completed work, committed resources, third-party costs, project timeline and agreed service scope.

• Non-Refundable Items

  Fees paid for completed work, confirmed customisation, third-party services, domain names, hosting, software subscriptions, payment gateway charges, urgent work, onsite support or services already delivered may be non-refundable.

• Refund Processing

  Approved refunds will be processed through the original payment method where possible. Refund processing time may depend on the payment provider, bank or financial institution.

• Project Changes

  If a customer wishes to change the project scope after confirmation, additional charges and revised timelines may apply.

• Contact

  For cancellation or refund enquiries, please contact us at: support@360degree.app or +(60)12 302 9898.

Last updated: June 2026